Draft terms — not yet effective
Booking policies
These proposed terms are under review. They do not replace a signed service agreement or create a confirmed reservation.
Approval and payment
Requests are not reservations. Christina confirms dates, visit windows, scope and the final price. Once approved, a secure Stripe payment link will be issued. Full payment is required to confirm a booking. Proposed payment window: 24 hours, after which an unpaid hold may expire.
Cancellation by customer
Proposed: cancellation at least 72 hours before the first scheduled visit receives a full refund; 24 to under 72 hours receives a 50% refund; under 24 hours is ordinarily nonrefundable. Time is measured in Austin local time. Christina may authorize exceptions.
Changes and caregiver cancellation
Date or service changes require approval and may change the price. If Christina cancels, payment for unprovided services will be refunded. Emergency circumstances will be handled reasonably and communicated promptly.
Safety and emergency care
Customers must disclose material health and behavioral concerns, provide emergency contacts and veterinary details, and approve an emergency-care authorization before service. ATX Cat Care does not provide veterinary treatment or continuous supervision.
Home access and privacy
Access codes and travel details must be shared through a secure private channel, never a public form or ordinary email. Payment card information is entered only into Stripe-hosted checkout. Customer records will be restricted to authorized use and retained only as needed.
Before launch
Christina must approve pricing, service limits, coverage area and these terms. Insurance, business registration, privacy notices and applicable Texas legal requirements must be reviewed before accepting payments.